SHIPPING DAMAGES – The buyer is responsible to verify the quantity of cartons and condition of the cartons received before signing receipt. Any visible damage to the cartons of merchandise should be noted on the delivery receipt. Make sure that the delivery person signs your copy of the delivery receipt with any shortages or damages noted and keep this receipt. In the event of shipment damages and/or shortages, call the shipping company immediately and ask for an inspection. Confirm your call in writing and keep a copy of the letter. Retain damaged items, cartons and packing materials at the delivery site until inspection by the shipping company. Call Consumer Care Products, LLC immediately as well. Notification to the shipping company and CCP must be done within 5 days of receipt or you will forfeit any compensation of your claim.
REPAIRS/REPLACEMENT – Please contact our Customer Service Department to arrange for repair/replacement. Follow the RETURNS/EXCHANGE POLICY.
**If you purchased this product through a distributor, you must contact them directly
RETURNS/EXCHANGE/REFUND POLICY – This return policy applies to all products returned to CCP in relation to an exchange, refund, trial use or repair. Unused (fully resalable) standard line items may be exchanged or refunded for 30 days from the invoice date. Custom adaptations or special order items are non-returnable. Trial use products that are not purchased may be returned within specified trial use period according to the trial use and return policies. NO RETURNS ARE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER. A Return Authorization number is valid for four weeks from date of issuance. This number must be written on the outside of the returned carton. All returns must be made via an insured carrier.
Products returned for refund/exchange/credit are subject to: (1) a return service charge – please call customer service for amount, (2) ship to/handling charges, (3) any charges incurred for repair/replacement and (4) a late return service charge of 25% of the total invoice amount. This would happen if the returned product is received at our production facility on or after the 31st date from our invoice date. All returned products are inspected and evaluated at CCP upon receipt. Costs incurred for repair or replacement of a product are the responsibility of the buyer. All returned shipping costs are the responsibility of the buyer also. NO COD’S ACCEPTED.
* Carefully wrap and pack products being returned to avoid damages in shipment. Customer will be charged for the repair or replacement of products damaged as a result of improper packing.